FAQs

Where can I buy Culture Shock Miami tickets?

Culture Shock Miami tickets are ONLY available at www.cultureshockmiami.com.

How can my arts organization donate tickets?

We would love to help promote your event and organization! To donate tickets or to let us know about your free event, please complete the ticket donation form.

How do I join Culture Shock’s mailing list?

Get all the latest Culture Shock news about upcoming events, performances, and attractions! Sign up to receive our weekly email that arrives in your inbox on Tuesday afternoons. Once you’ve answered a few questions to let us know a little bit about you, you’ll be on the list to get our emails. And make sure to follow @cultureshockmia on Instagram, Facebook, and Twitter!

I see that there are no longer tickets available for the event that I want to attend. Is it possible to make more tickets available for $5?

Culture Shock Miami tickets are sold on a first-come first-served basis. While there are times when we receive more tickets to sell, this is rare. We recommend visiting the venue’s website or contacting the venue’s box office to inquire about availability of regular priced tickets. Please keep in mind that Culture Shock Miami tickets are ONLY available from our website. They are not available onsite or from any of our partners.

I am an adult and would like to attend shows with my child. How much will it cost me?

Teens and young adults ages 13-22 can purchase a ticket for $5 for themselves and then can purchase a second $5 ticket for a friend or family member of any age to accompany them. Remember that for every NON- 13-22 year old, there MUST be a 13-22 year old present (with proof of age ID) to pick up tickets. For example, if you purchase 4 tickets, at least 2 people using the tickets must be within the age range of 13-22. If you have more people in your party that are out of the age range of 13-22, contact the venue to let them know that you have Culture Shock tickets and need to purchase additional regular priced tickets.

I am 12 can I please sign up?

At this time, Culture Shock Miami is only available to teens/young adults ages 13-22. But there are options!

If you have a friend or older sibling who is within the age range, suggest that they purchase a ticket and buy one for you as well!

Many of the wonderful organizations and venues in Miami-Dade County offer youth prices, and we suggest contacting them for availability. Check out our Other Discounts  page for a partial list of options. 

There are many FREE events that happen throughout Miami-Dade County.  We frequently promote FREE events on our website and via social media. Make sure to join our mailing list and follow us on your favorite social media:

Instagram | Facebook | Twitter | @cultureshockmia

How do I select the seats that I want?

Culture Shock Miami does not handle seat assignments. That is handled by the venue where the performance is taking place. You will receive your seat assignment(s) once you pick up your Culture Shock tickets at the venue by showing your email confirmation and proof of age ID on the performance date. Remember to arrive at least 30 minutes prior to the scheduled start time.

Seating varies from venue to venue and from performance to performance. To request an accommodation, please contact the venue directly.

What forms of ID are accepted in order to pick up my tickets?

  • School-issued Student ID
  • Report Card that indicates student is between the ages of 13-22.
  • Print-out from your school’s parent/student portal or online school that displays student’s name, birth date, and grade level.
  • Government-issued ID such as a Driver’s License, State ID card, Birth Certificate or Passport.
  • *For Zoo Miami ONLY: If you are presenting a College ID, you must also present another form of ID that shows proof of age in order to  redeem tickets.

How does it work?

Step 1. Check out our current event and museum listings.

Step 2. Remember to have a major credit card ready. If you don’t have one of your own be sure to get permission to use your parent’s or guardian’s card. Click on BUY and follow the prompts to order your tickets. Print the confirmation page. Take it and your ID (see list below for acceptable forms of ID) to the box office to pick up your tickets which is when you will receive your seat assignment/be granted admission.

Step 3. If you are attending a show, arrive at the venue 30 minutes before the performance begins. If you are visiting a museum or attraction, make sure you check their hours before you go to make sure they are open when you wish to go. To pick up your tickets, a teen or young adult within the age range of 13-22 MUST be present. You will need to show your printed email confirmation that displays your name and valid order number (and expiration date if a museum or attraction ticket) AND present one of the accepted forms of ID in order to pick up your tickets or be granted admission.

How much does each ticket cost?

Teens/Young adults ages 13-22 can purchase a ticket for $5 for themselves and then can purchase a second $5 ticket for a friend or family member of any age to company them. Effective October 1, 2017, Museum tickets are also $5 except where noted.

Who’s eligible?

If you are a teen or young adult between the ages of 13-22, you can purchase Culture Shock Miami tickets. For each ticket purchased for someone within the eligible age range (13-22), a second ticket may be purchased for someone of any age. You must be able to provide proper identification to verify you are within the age range, in order to pick up your tickets at the venue’s box office.

What is Culture Shock Miami?

Culture Shock Miami is a program of the Miami-Dade County Department of Cultural Affairs. Our mission is to encourage teens and young adults ages 13-22 to attend arts performances, cultural events, and museums all around Miami-Dade County.

I did not receive an email confirmation of my ticket purchase.

Once you complete your purchase, you will receive an email confirmation from our ticketing partner, TicketWeb. If you do NOT receive the email, please check your junk and spam folders. If you still did not receive the email, please contact us.

Are these tickets refundable? Can I buy tickets for someone else to use?

All sales are final, and there are no refunds or exchanges. If you cannot attend the event, and would like to give your tickets to someone else to use, please CONTACT US. Remember that the same guidelines apply: You must be able to provide proper identification to verify you are within the age range of 13-22, in order to pick up your tickets at the venue’s box office, and for every NON- 13-22 year old, there MUST be a 13-22 year old present (with proof of age ID) to pick up tickets.

Can I buy Culture Shock tickets at the venue?

No. Culture Shock Miami tickets are only available for purchase at www.cultureshockmiami.com.

What if I don’t have a credit card to use online?

Culture Shock Miami tickets may only be purchased online with a credit card.

I bought tickets, but can’t go.

If you cannot attend a show, please contact us.  Please remember that our policy is all sales are final and we do not issue refunds.

When should I get my tickets?

You can buy your tickets online any time of the day. All sales close by 3:00 p.m. the day of the show, and by 3:00 p.m. on Friday for weekend shows.

Tickets for museums and attractions go on sale the first day of the month at 10:00 a.m. Popular museums and attractions tend to sell out very quickly. They are sold on a first-come first-served basis, and may be used for one visit during the month of purchase any day that the museum or attraction is open. Make sure to check the operating hours on their website before arriving at the venue to verify that they are open on the day that you wish to visit.

How many tickets do you have for most performances?

The quantity of Culture Shock Miami tickets available varies. There is a limit of 4 tickets per transaction and for some events there may be a limit of 2 tickets per transaction. Remember that for every NON- 13-22 year old, there MUST be a 13-22 year old present (with proof of age ID) to pick up tickets. For example, if you purchase 4 tickets, at least 2 people using the tickets must be within the age range of 13-22.

What types of shows do you have?

There are all kinds of amazing shows, museums and attractions to check out in Miami-Dade County! From dance, music, and theatre to modern art and history museums and everything in between. The best way to see what’s available is to check out our All Events section.

I bought my tickets months ago, but now realize that I can't go. What should I do?

Please don't stand up your tickets at the box office! They'll get lonely. If you are unable to attend your event, please contact us a week prior to the event date so that we may be able to pass the tickets on to other patrons that will put them to good use! 

I am an adult who would like to receive Culture Shock emails. How do I do that?

Answer a few quick questions to Get On The List!

I am a homeschooler and I don't have a school ID. What should I do?

That’s okay! We just need proof of your age-eligibility. Therefore, it is important for you to have some form of ID with you when you come to the events with your purchased ticket(s).

  • Accepted forms of ID include:
  • School-issued Student ID.
  • Report Card that indicates student is between the ages of 13-22.
  • Print-out from your school’s parent/student portal or online school that displays student’s name, birth date, and grade level.
  • Government-issued ID such as a Driver’s License, State ID card, Birth Certificate or Passport.

How can my parents and I make sure that the content is appropriate for someone my age?

Unless noted in the event description on our website, we believe that all content is appropriate for Culture Shock Miami audiences. If you have any questions about the appropriateness, please feel free to contact us or contact the venue or producer of the event listed on our website.

When do Museum tickets go on sale?

Tickets for museums and attractions go on sale the first day of the month at 10:00 a.m. Popular museums and attractions tend to sell out very quickly. They are sold on a first-come first-served basis, and may be used for one visit during the month of purchase any day that the museum or attraction is open. Museum tickets expire on the last day of the month. Make sure to check the operating hours on their website before arriving at the venue to verify that they are open on the day that you wish to visit.

CONTACT US